We know privacy policies can feel like a chore to read. Most people skip them, but we think it is worth being clear and straightforward about what we do with your information because if you are reaching out to us about a project, sharing your contact details, or simply browsing our website, you deserve to know how we handle that.
This policy covers everything Arqen Industries collects, why we collect it, how we use it, and the choices you have. We have written it in plain language because that is the only kind that is actually useful.
If you have any questions after reading this,
email us at info@arqenindustries.com or call 800 ARQEN (27536). We are happy to explain anything.
Arqen Industries is a Dubai-based company specialising in premium aluminium door systems, window systems, façade solutions, and outdoor shading systems for residential, commercial, and hospitality projects across the UAE.
When this policy refers to "Arqen", "we", "us", or "our" it means Arqen Industries.
Company Name: ARQEN
Industries Registered Location:
Dubai Investment Parks 2
We only collect information that is genuinely needed either to respond to your enquires, improve our website experience, or fulfil a project-related service.
Information You Give Us Directly
When you fill out a contact form, send us an email, or call us about a project, you may share:
Your full name
When you contact us, we may collect your email address, phone number, project location (Emirate or city), and details about your project, including its type, size, requirements, and timeline. You may also choose to provide photos, drawings, or other supporting documents. We use this information solely to respond to your enquiries, discuss your project requirements, provide a consultation, prepare a quotation, and follow up regarding our services.
Information Collected Automatically
When you visit our website, certain technical information is collected automatically by our hosting and analytics systems.
This includes:
We may automatically collect certain technical information when you visit our website, including your IP address, browser type and version, device type (desktop, mobile, or tablet), pages visited, time spent on each page, referring URL, and the date and time of your visit. This information is collected for security purposes and website analytics. The data is analyzed in an aggregated and anonymous form to help us understand how visitors find and navigate our website, allowing us to improve user experience and website performance. We do not use this information to personally identify you.
Cookies
Our website uses cookies small files stored on your browser. These help the website function properly and allow us to understand website traffic patterns.
The cookies we use fall into these categories:
Our website uses cookies to enhance functionality, improve performance, and better understand how visitors interact with our content. Essential cookies are required for the website to function properly and cannot be disabled. We may also use analytics cookies, such as those provided by Google Analytics, to collect anonymised and aggregated information about website usage and visitor behaviour. If we run advertising campaigns, Marketing cookies are used to measure ad performance; however, these cookies are not used to track individuals. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website.
Here is a clear breakdown of why we collect what we collect:
We use the information we collect for specific and legitimate business purposes. Contact form details, such as your name, email address, and phone number, are used to respond to your enquiries and provide quotations or consultations. Project information helps us understand your requirements and recommend the most suitable solutions. Website analytics data is used to improve our website, enhance user experience, and better understand our audience. Cookie-related information is used to ensure website functionality, maintain security, and measure site performance. We do not use your personal information to send unsolicited marketing communications, and we never sell, rent, or share your personal information with third parties for commercial purposes. If you would like to receive updates about Arqen products, projects, services, or company news, we may request your consent separately. You may withdraw your consent or unsubscribe from such communications at any time.
We take a minimal-sharing approach. Your information is only shared where it is genuinely necessary.
Internal Team
Your enquiry details are shared with the relevant members of our sales, design, and project management teams only the people who need to handle your query.
Service Providers
We work with a small number of trusted service providers who help us run our website and communications. These may include:
We may share limited information with trusted third-party service providers that help us operate our business and deliver our services. These may include our web hosting provider, email service provider, Google Analytics for website analytics, and WhatsApp Business for project-related communications where applicable. These service providers are granted access only to the information necessary to perform their specific services on our behalf and are not permitted to use, disclose, or process your information for any other purpose.
Legal Requirements
If we are ever required by law or a valid legal order from UAE authorities to disclose certain information, we will comply. We will inform you where we are legally permitted to do so. We will never voluntarily share your information with any government, law enforcement, or third party outside of these requirements.
We keep your information for as long as it is needed for the purpose it was collected.
Enquiries that do not lead to a project: We retain contact details for up to 12 months in case you return with a follow-up question.
Active project records: Retained for the duration of the project plus 5 years, in line with standard UAE construction and contracting record requirements.
Website analytics data: Retained in anonymised, aggregate form. Raw IP-level data is not retained beyond 26 months (Google Analytics default).
When retention periods expire, data is securely deleted or anonymised.
You have rights over your personal information. Specifically, you have the right to:
You have certain rights regarding the personal information we hold about you. These rights may include requesting access to the information we hold, asking us to correct inaccurate or incomplete information, requesting the deletion of your information where legally permitted, objecting to how we process or use your information, and requesting a copy of your personal information in a commonly used and readable format. To exercise any of these rights, please contact us at info@arqenindustries.com with the subject line "Privacy Request." We aim to respond to all privacy-related requests within 10 business days and do not charge any fee for handling such requests.
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. These include:
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure HTTPS encryption across our website, password-protected internal systems, restricted access to personal data limited to authorised team members who require it to perform their duties, and regular reviews of our data handling and security practices. However, no method of transmitting or storing data over the internet can be guaranteed to be completely secure. While we take all practical steps to safeguard your information, we cannot guarantee absolute security. If you have any concerns regarding a specific communication or the security of your information, please contact us directly.
Our website may include links to third-party websites such as supplier pages, project references, or social media profiles. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit. We are not responsible for the content or privacy practices of third-party websites
Our website and services are intended for adults and business professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.
We recommend checking this page occasionally if you regularly use our website. Continued use of the website after changes are posted means you accept the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy, please get in touch:
Arqen Industries Dubai Investment Parks 2, Dubai, United Arab Emirates.
Email: Info@arqenindustries.com
Phone: 800 ARQEN (27536)
Website: https://arqenindustries.com
We are happy to answer any questions you have plainly and directly.
This Privacy Policy applies to the website arqenindustries.com
All services offered by Arqen Industries in Dubai, UAE.